Making Lives Better with Alorica (“MLBA”) is a non-profit 501©3 organization dedicated to aiding Alorica employees, their families and the people, organizations and communities who support them.

Eligibility Requirements for assistance from MLBA:

  • You must certify and demonstrate that you have an immediate and significant financial need requiring assistance.
  • You must certify that you have no other source of funds to pay for this financial need, including but not limited to, savings, insurance funds, 401k funds or any other retirement plans, federal or local assistance programs and family/friends.
  • You, nor any member of your household have been awarded a grant from MLBA in this calendar year.

Types of assistance offered by MLBA and documentation that may be requested to support your request:

All individual applicants will be required to provide the following financial documentation:

  • Checking/savings statements –– most current 30-day statement, as well as current month-to-date activity for all adults in the household
  • Credit card statements – Most current billing statement.
  • Information on any financial aid/support you receive including employment income, child support, government financial assistance, any other that apply.
  • Monthly budget statement showing your regular monthly household bills & income


  • Imminent Risk of Homelessness: including eviction prevention, obtaining new primary residence and domestic violence situations.
    • Definition: Individual or family who will imminently lose their primary nighttime residence, provided that: (i) Residence will be lost within 14 days of the date of application for homeless assistance; (ii) No subsequent residence has been identified; and (iii) The individual or family lacks the resources or support networks needed to obtain other permanent housing
    • Mortgage payments do not qualify.
  • Temporary Housing: Assistance for homeless persons in line with Federal Emergency Management Agency (“FEMA”) approved shelters:
    • Definition: IIndividual or family who lacks a fixed, regular, and adequate nighttime residence, meaning: (i) Has a primary nighttime residence that is a public or private place not meant for human habitation; (ii) Is living in a publicly or privately operated shelter designated to provide temporary living arrangements (including congregate shelters, transitional housing, and hotels and motels paid for by charitable organizations or by federal, state and local government programs
  • Utilities Assistance: electric, water, natural gas. (items not allowed: cellphone, cable, and internet)
  • Appropriate documentation includes:

    • Copy of the eviction notice; or landlord 3-5 day “notice to pay or quit”; or evidence of lease; or leasing agency
    • Move-in summary statement
    • Reservation from Hotel/Motel
    • Utility bills/cut-off notices – must be current billing, not more than 30 days old


  • Unpaid medical expenses for yourself, spouse, child or qualified dependent including hospital, pharmacy and urgent care needs. (The medical expenses must NOT be covered by insurance and you must demonstrate a plan to payoff these expenses.)

    Appropriate documentation includes:

    • Copies of medical bills (dated within the last 60 days)
    • Explanation of Benefits (EOB) documents from the insurance company (if any). Insurance documents/statements should include patient name, service dates and insurance payment information.


  • Funeral/Cremation/Burial Expenses/Travel expenses to/from services: for deceased parent, spouse, child, siblings, or qualified dependent.

    Appropriate documentation includes:

    • Funeral home statement of services quote.
    • Transportation expense quotes


  • Mass/Public Transportation pass for up to Thirty (30) days.


  • Any other hardship due to unexpected, unforeseen circumstances not within the applicant’s control as determined solely at the discretion of MLBA Executive Board.