Nonprofit Making Lives Better with Alorica Achieves GuideStar’s Highest Level of Transparency—the Platinum Seal

This recognition demonstrates MLBA’s strong commitment to fiscal responsibility and transparency for donors worldwide

IRVINE, Calif – Nov. 22, 2021Making Lives Better with Alorica (MLBA), the nonprofit partner to Alorica Inc., a global leader in digital customer experience (CX) solutions, announced that it has received GuideStar’s coveted Platinum Seal of Transparency, the highest level of recognition awarded to organizations that clearly present a five-year strategic plan and then consistently reach their outlined goals. GuideStar is the world’s largest source of nonprofit data and highlights organizations that provide meaningful data and results to simplify the nonprofit evaluation process for potential donors. MLBA earned its first GuideStar Seal of Transparency in 2019 at the Gold level and this year has climbed up to reach the Platinum level.

“I am so proud of MLBA and thankful to all our volunteer Chapter board members for their hard work that earned us this designation,” said MLBA President and Alorica Chief Culture Officer Joyce Lee. “Our Chapters work tirelessly to raise funds and make donations to support Alorica employees, their loved ones and their communities in crisis situations when they have nowhere else to turn. This Seal gives current and potential donors clarity and assurance about our purpose, process and progress to truly make lives better.”

As a result of empowered Alorica employees making connections all across the globe, thousands of individuals and families have been touched by MLBA. In just six years since its inception, MLBA Chapters—led by Alorica employees—have raised over $6.5 million, awarded more than 11,500 grants and developed hundreds of charitable partnerships to help those in need and support their communities. Through grassroots fundraising activities and payroll contributions, MLBA Chapters offer assistance to local causes of their choice. Grants have been awarded to provide for essential needs, such as housing and medical costs, utility bills and funeral expenses, as well as to aid those affected by natural disasters, such as hurricanes and earthquakes.

“The GuideStar’s Platinum Seal of Transparency reconfirms that MLBA upholds the highest level of accountability and is worthy of its donors’ confidence and generosity,” added Lee. “And that’s important to us. It’s something we will remain focused on as we continue to share the love.”

Last month, Lee and MLBA took home the Silver Stevie Award for “Most Valuable NonProfit Response” for their pandemic relief efforts in 2020. Additionally, in 2020, MLBA was named a 2020 Top-Rated Nonprofit by GreatNonprofits, the leading provider of user reviews for charities and nonprofits.

About Making Lives Better with Alorica  

Making Lives Better with Alorica (MLBA) is a nonprofit that takes the traditional approach to corporate philanthropy and turns it on its head. Instead of company headquarters at Alorica Inc.—a global customer experience provider—deciding where and how to make charitable contributions, Alorica employees are empowered to give to those in need at a local level within their own communities—allowing them to share the love with the people, and in the places, that matter most to them. With over 60 MLBA Chapters around the world, Alorica employees have the decision-making power to choose how to make lives better through grants, fundraisers and volunteering—and 100% of funds raised by a Chapter stays within that Chapter. Alorica provides the administrative resources required to fuel this global nonprofit as part of its Corporate Social Responsibility (CSR). Since its inception in 2015, MLBA has raised more than $6.5 million worldwide. To learn more, check out the 2020 MLBA Impact Report.

About Alorica

Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partners with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes. Alorica drives CX innovation for the most progressive clients around the globe from its award-winning operations in 15 countries worldwide. To learn more, visit


Sunny Yu  

Alorica Inc.